“Google has grown so fast that even those who use it religiously have started to worry about the tendency of its huge audience to increasingly regard the site as comprehensive when in reality its compilation of information is anything but. Here and there, moreover, Webmasters are starting to question the opaque rules that Google uses to determine what to index — or not. Some businesses complain that because of these rules, they’ve been banished from the search engine without warning, explanation, or cause — a development that can cost them dearly in terms of lost sales. All of which raises the question: Is Google getting too big for its britches?”